GTR has created a new business strategy and organisation to deliver its aspirations for the franchise.

These are:

. Define the industry standard in service delivery and customer experience

. Build a sustainable high-performance organisation

. Deliver on our commitments to our stakeholders

This will be achieved by:

. Delivering ‘brilliant basics’ – doing what we do exceptionally well, day in, day out

. Shifting perceptions – making our customers, colleagues and stakeholders vocal advocates and promoters of GTR

. Building strong partnerships and relationships – developing true partnerships and strong relationships with all those we work with and for.

We have identified core strengths and capabilities that guide our new organisational design and reflect the qualities we seek in those who join us on our journey.